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Limited Lifetime Warranty

 

SUPREME LIMITED LIFETIME WARRANTY

SUPREME FIREPLACES INC. warrants its factory-built fireplaces will be free from defects in material and workmanship, under normal use and service, for a period of twenty-five (25) years from the date of purchase.

This warranty is only intended for the original retail purchaser, given that the product was purchased from SUPREME FIREPLACES INC. or one of its distributors. This warranty is conditional upon correct installation and intended use of our products and does not cover damages caused by misuse of the products. This warranty shall be void if the fireplace is not installed by an authorized qualified technician in accordance with the installation instructions in the manual provided with this product. The installation must meet local and national building codes.

WARRANTY LIMITATIONS:

  1. During the first two years of the Limited Warranty, SUPREME FIREPLACES INC. will provide replacement parts at no charge and will also pay for reasonable labor costs for repair work, except for the parts listed below.

    EXCLUSIONS

    SUPREME FIREPLACES INC. shall not be responsible for any labor cost for the following parts.

    The following parts are guaranteed for two years: blowers, painted or plated parts, secondary air burning system.

    The following parts are guaranteed for one year: door gasketing.

    The following parts are guaranteed for 90 days: ceramic glass (Thermal Breakage only).

  2. During the third through the fifth year of the limited warranty, SUPREME FIREPLACES INC. will provide replacement parts (if available) at no charge, except for the parts mentioned above. Supreme Fireplaces Inc. shall not be responsible for any labor costs.
  3. From the sixth through the twenty-fifth year of the limited lifetime warranty, SUPREME FIREPLACES INC. will provide replacement parts (if available) at 50 % of the retail price, except for the parts mentioned above in exclusions. SUPREME FIREPLACES INC. shall not be responsible for any labor costs.

 

THE GUARANTEE DOES NOT COVER:

Transportation and other related costs or expenses arising from the replacement or repair of defective parts will not be covered by this warranty, nor will SUPREME FIREPLACES INC. assume responsibility for them.

This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, over firing, abrasives, chemical cleaners, negligence are not covered by this warranty.

SUPREME FIREPLACES INC will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc.

The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).

The manufacturer shall in no event be responsible for any consequential damages of any nature, which are in excess of the original purchase price of the product.

Any complete fireplace, or part thereof, that is replaced or serviced under this warranty will be warranted for a period not exceeding the remaining term of the original warranty.

This limited Lifetime warranty is effective on all appliances sold and supersedes any and all warranties currently in existence.